Charged sales tax for grocery item
There have been reports of customers being inadvertently charged sales tax for their purchase of Mule Sauce. We are currently investigating the problem and hope to have a solution in place very soon!
Promo deals don't work with old designs
Deals won't apply to previously uploaded designs. Always have to reupload
Multiple designs in one order
There wasn’t a button for a multiple designs option towards the beginning of placing the order where you select your design after you select the amount of stickers and the size....I had to click on “skip this step and email artwork later”... if there was a separate button for ‘multiple designs click here’ or something it would be really appreciated, thanks
Add hexagon stickers to "custom stickers" page
Currently the only way to find the hexagonal stickers page is via a search engine. It would be easier if this page could be reached from the list of custom sticker types.
Notify by email when proof is rejected
I was surprised that I never received any email notification when my proof was rejected due to size - it would be super if we received notification outside of the website for when this happens as I spent a long time assuming everything was fine!
Zoom in on proofs
Id like to see the proof improved as I ordered a sample of 10 stickers and the proof showed certain things to be quite hard to read but as it was only costing $1 i approved it. before they arrived they had a promo on magnets so I made certain parts of my design bigger and still I was not happy that the social media logos were readable so I spent hours trying out different colour combinations to see if I could get a better result at the current size. in the end I was not going to risk them being useless so I opted to increase the size of the magnet from 3x3 to 4x4 at an additional $20 cost. When the original sample arrived to my surprise even in its smaller form all the social media logo's were perfectly readable and I feel I wasted $20 going bigger for nothing. A better quality proof would have saved me a lot of messing about where things looked blury they were fine in reality
Kiss Cut Stickers: Size Confusion
The Proof Review page for Kiss Cut Stickers should indicate both the dimension/size of the order, as well as, the dimensions of the peeled sticker itself. Background: When ordering a 2"x2" kiss cut sticker, I was surprised to find that my order had been changed to a 2.5" x 3" sticker. While I understand the increase in cost and size to accommodate the entire design, the UI of the page made it seem as though the peeled sticker would be 2.5" x 3". I wanted to make sure the peeled sticker was less than 2" x 2". If both the size of the entire sheet along with the peeled sticker size was visible, I wouldn't have had so much trouble. Product Management Job Story: When the size of the kiss cut sticker needs to increase in size in order to accommodate the entire design, As a customer, I want to know what the size of the peeled sticker will be on the Proof Review page, So that I can determine if I should adjust, cancel, or change my order.
display full file name
When files are uploaded, less than 20 characters of the file name are visible which often makes it impossible for my team to know what file is uploaded. It would be awesome if your interface could be tweaked so it will display the full file name.
I ordered transfer stickers but the cutting was crooked and each one was a different size. I stopped ordering these because it looks bad to ship my client a bunch of stickers all different backer sizes.